Patient Service Representative – Leakesville

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Summary

The role of the Patient Service Representative (PSR) is to function as a multi-skilled, technical person responsible for customer service, electronic patient registration/data processing, patient scheduling, revenue control and to serve as support personnel to the clinical staff members. The PSR will work within the scope of his/her job description using the demonstrated competencies consistent with the role.

Knowledge, Skills, and Abilities

  • Knowledge of medical office procedures and practices.
  • Ability to work and communicate effectively with patients, providers, coworkers and the general public.
  • Ability to perform job duties in an effective and timely manner.
  • Ability to function with minimal supervision.
  • Ability to organize and use time and resources effectively.
  • Must be able to utilize Health Information Technology (HIT) Systems.
  • Ability to follow oral and written instructions timely and accurately.
  • Ability to keep patient and staff information confidential.
  • Ability to function as an effective and productive team member.
  • Ability to travel to other sites, if needed.
  • Ability to work with computerized medical record system.
  • Must be able to sit, stand, bend, lift and move intermittently during the work day.

Qualifications/Education Requirements

  • To qualify for this position the employee will be a graduate of an accredited high school or in receipt of a GED certificate; have experience in medical office practice or related setting. Candidate must be able to demonstrate a caring, positive attitude toward all people.
  • Must be self-directed, motivated and demonstrate the ability to work independently and within a team.

Core Competencies

  • Competence in both oral and written English.
  • Ability to maintain confidential and sensitive information; ability to understand and follow instructions.
  • Ability to accurately record and input numbers.
  • Ability to work independently.
  • Upholds, complies with, and enforces the Core Principles and Code of Conduct.

Please submit resume to cmccord@coastalfamilyhealth.org