Patient Service Representative Bilingual – Pass Christian

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Summary

This is skilled work in the field of healthcare office practice with language appropriate communication.

Knowledge, Skills, and Abilities

  • Knowledge of medical office appointment practices and procedures.
  • Knowledge of current practice management system and procedures.
  • Ability to work effectively with clinicians, colleagues, supervisory staff, patients, and the general public.
  • Must be able to organize and use time effectively.
  • Must be able to follow oral and written instructions.
  • Ability to give language appropriate oral instructions.
  • Must possess the ability to communicate (language appropriate) clearly and precisely and have excellent telephone courtesy and etiquette.
  • Must be able to work without direct supervision.
  • Must be able to sit, stand, bend, lift, and move intermittently during the work day.

Qualifications/Education Requirements

Graduation from an accredited high school, or receipt of a GED certificate; experience in a medical practice office or an equivalent setting; demonstrated ability to perform duties; demonstrated caring attitude and approach toward patient care.

Core Competencies

  • Conducts language appropriate communication with all patients.
  • Using the computer, makes appointments for providers.
  • Conducts initial registration interviews with all new patients.
  • Verifies income, family size and third party reimbursement eligibility.
  • Sets up patient account by inputting information provided in the initial interview into the computer.
  • Sets up insurance screen with information provided in the initial interview.
  • Makes copies of income statements, health insurance cards, Medicaid cards and identification cards.
  • Explains fee system and assigns payment status.
  • Signs registration form for accountability.
  • Assists nurse with language appropriate translation during intake.
  • Assists services provider with language appropriate translation.
  • Provides patients with language appropriate provider instructions and follow-up appointments.
  • Answers telephone, screens calls (language appropriate) and takes messages.
  • Performs other duties as requested/required.

Please submit resumes to cmccord@coastalfamilyhealth.org