Care Coordinator – Vancleave

Join Our Team


The role of the Care Coordinator is to work with the providers and other members of the multi-disciplinary team to facilitate patient care through effective communication, providing direct assistance, coordination of services and the utilization of available resources within CFHC and/or local communities. The Care Coordinator must work within the scope of his/her practice and the demonstrated competencies consistent with the Care Coordinator’s knowledge and skills as described within this job description.

Knowledge, Skills, and Abilities

  • Knowledge about the design and function of the overall care coordination program and the interactions of each of the five pillars of care coordination within the overall team
  • Knowledge of basic services within CFHC and the local communities
  • Knowledge of primary care office practices and processes
  • Knowledge of basic care coordination terminology
  • Knowledge of basic computer skills and proper documentation techniques within the electronic health records
  • Ability to work and communicate effectively and seamlessly with providers, coworkers, and the focused population
  • Ability to perform job duties in an effective and appropriate manner according to standards and job expectations
  • The ability to travel for job duties and trainings.
  • Must be able to organize and use time and resources effectively in an environment subject to frequent interruptions
  • Must be able to follow and give oral and written instructions clearly and precisely
  • Must be able to keep patient and staff information confidential
  • Must be able to sit, stand, bend, lift and move intermittently during the work day
  • Must be proficient using the computer and entering accurate data for reporting
  • Must be able to handle multiple referrals to include management, tracking, and processing of results of the referrals

Qualifications/Education Requirements

To qualify for this position the employee must be a graduate of an accredited school of practical nursing and currently licensed in the state of Mississippi or the employee must be a graduate of a recognized program designed for training MAs.  The MA candidate requires certification by a nationally recognized certifying body. Nationally recognized certifying bodies include the American Association of Medical Assistants (AAMA), the American Medical Technologists Agency (AMT), and National Center for Competency Testing (NCCT), and the National Health Career Association (NHA).  Candidate must be able to demonstrate a caring attitude and helpful approach toward all patients, co-workers and providers.   Two years of clinical experience in a primary care medical office practice, community health or public health setting is preferred.

Core Competencies

  • Must be able to utilize Health Information Technology (HIT) systems
  • Maintains necessary files, records, and logs
  • Maintains medical records in proper order
  • Actively and effectively communicates status, progress, and needs to supervisor
  • Supports performance improvement activities and policies
  • May be required to work beyond normal work hours and in other positions as necessary
  • Performs other duties as required
  • Must be able to track the diagnostics and enter historical diagnostics
  • Must be able to schedule, manage, and track internal referrals
  • Must use the telephone call template to document contact with the patient
  • Must be able to use proper phone etiquette

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